The single source of truth for customer risk — a living profile powered by Compliance DNA.
Customer360 is the central identity hub of Insight360, providing a holistic "Single View of the Customer." It aggregates data from onboarding, screening results, and transaction monitoring into a unified profile with dynamic risk scoring — what we call Compliance DNA. Real-time risk ratings update automatically based on static factors, screening hits, and transactional behavior. A comprehensive activity timeline tracks every screening event, transaction alert, profile update, and compliance note, giving officers instant context for investigations.
Customer is created via API integration from core banking or manual entry. System assigns an initial risk rating from KYC data.
ScreenIQ runs daily checks for sanctions/PEP updates. DetectIQ monitors transactions in real-time. Risk scores update automatically.
High-risk changes (becoming a PEP, generating a critical alert) automatically flag the profile for Enhanced Due Diligence review.
Manage customer statuses (active → dormant → restricted), add compliance blocks, and track the full journey from onboarding to closure.
Risk Command Bar — aggregate risk rating, active flags, and account status at a glance
Dynamic risk scoring (0–100) from static factors, screening hits, and transaction behavior
PEP classification — Domestic, Foreign, Family Member, Close Associate with position details
Full activity timeline — screening events, transaction alerts, profile updates, and notes
One-click re-screening from the profile when new information surfaces
Whitelist management for false positive suppression per customer
AI-generated behavioral narratives — typical patterns vs. recent anomalies
Agent360 Add-on — specialized risk profiling and oversight for agent networks and sub-agents.
Dynamic risk scoring that evolves with every screening hit, transaction alert, and profile update — never a static snapshot.
All KYC, AML, screening history, and transaction data consolidated into one profile. No more tab-switching.
Customer360 comes at no additional cost with any ScreenIQ or DetectIQ subscription — immediate value from day one.
Embedded ScreenIQ results, DetectIQ alert aggregation, and AI-generated behavioral narratives all in one view.
Schedule a personalized demonstration of Customer360 to see how it can modernize your institution's compliance workflow.